Recently, a very interesting case happened, it’s hard to even call it vandalism.
The driver, a nice, kind man of a certain age. He didn’t ask anything during installation, he just sat there and watched. I thanked him for the quick installation. Our engineers installed the equipment, sealed all the detachable connections with their own seals, and fastened them securely. They checked the work and left.
2 weeks – everything was fine. In the 3rd week, this driver’s car started disappearing from the entire fleet. We’d arrive – all the seals were in place, the equipment didn’t detect the presence of jammers. It was strange, in general. We connected to the device – and its IP address wasn’t set to our monitoring server. Okay, anything can happen, we changed it, packed it up, resealed it, everything worked and left. 4 days pass – the same situation again.
Okay, we changed it to our IP address again. If we come again with the same problem, we’ll replace the device. We probably got a defective one. But our engineers, in the Waliot system, just in case (or by accident) set up a notification, which, in case of loss of connection from the terminal device, notifies the entire technical service about it. Again 4 or 5 days pass – a notification about loss of connection arrives. Well
, it seems that the IP address has gone wrong again. Just by chance, our installer – Artem – was in this area. We immediately sent him to replace the device to the place where the car was stopped. He drives up and sees the following picture. This FORD is standing, next to it the driver and 2 more young men. He comes up and sees that the place where the device was installed is dismantled and our device is connected to someone else’s laptop standing next to it.
In short, the guy is a good guy – he asked his nephew to connect to the monitoring device, the nephew resets the IP address to a random one and the driver calmly drives on his business [I will say right away that the equipment is not locked at the request of the Customer]. The most interesting thing is that the consumption on the days when the navigation system on the FORD was not working was 17.4% higher than on the days when it was working.
That’s how a “good” person got caught doing a “dirty” job. The customer was shocked by this. He said – I always trusted this employee more than anyone else.
Trust, but verify!
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